Help Center

Welcome to the ContractorDocs HQ Help Center! We're here to ensure you get the most out of your construction templates, spreadsheets, and documents. Whether you need guidance on setup, customization, or troubleshooting, our Help Center provides the support and resources you need to succeed.

📖 Getting Started

  1. Downloading Your Templates:

    • Once your purchase is complete, you will receive a download link via email. You can also access your purchased files in your ContractorDocs HQ account.

  2. File Formats & Compatibility:

    • PDF & Word Documents: Compatible with Microsoft Word, Google Docs, and most PDF readers.

    • Excel Spreadsheets: Designed for Microsoft Excel, but also compatible with Google Sheets (some advanced features may vary).

    • Microsoft Project Files: Require the Microsoft Project Desktop App for full functionality.

  3. Opening & Editing Files:

    • Make sure you have the appropriate software installed.

    • Right-click the file and select Open With to choose the correct program.

💡 Frequently Asked Questions

1. How do I customize my templates?

  • All our templates are fully editable. Open the file in the appropriate software and replace placeholder text, add your logo, and adjust formatting as needed.

2. What if I need help using a template?

  • We offer Support Tickets for personalized assistance. Purchase a 15-minute support session for $29.99, and get one-on-one help from our experts.

3. Do you offer refunds?

  • Due to the digital nature of our products, all sales are final. However, if you experience any issues, please reach out to our support team for help.

🛠️ Support Options

1. Knowledge Base:

  • Explore our library of How-To Guides, Tutorial Videos, and Setup Instructions to resolve common questions quickly.

2. Purchase a Support Ticket:

  • Need one-on-one help? Purchase a Support Ticket for $29.99 to schedule a 15-minute session with our support team.

  • Our experts can assist with:

    • Template Setup & Customization

    • Technical Troubleshooting

    • Microsoft Project Guidance

3. Contact Us:

🚀 Tips for Success

  • Back Up Your Files: Save copies of your templates before making significant changes.

  • Test Before Using: Familiarize yourself with the template features in a test environment.

  • Stay Organized: Use clear file names and folders to manage your documents effectively.

Thank you for choosing ContractorDocs HQ! We're dedicated to helping you build smarter, not harder. If you need further assistance, don't hesitate to reach out. We're here to support you every step of the way!